Refund Policy
Last updated: 16 October 2026
Failed generation
If a generation fails, its reserved characters are restored automatically. If a request is interrupted, the balance can remain reserved briefly while the service checks the result. Contact Support if it has not updated after 15 minutes.
Character pack purchases
If you purchased a pack by mistake or have a billing problem, open a Support ticket from the account used to purchase and include the order reference. Unused-pack refund requests are reviewed individually. Used characters are normally not refundable except where required by law.
Duplicate or unauthorized charges
Contact Support promptly if you see a duplicate charge or believe a payment was unauthorized. We will investigate the payment reference. Approved monetary refunds are returned through Stripe to the original payment method, subject to processing times.
Audio quality
Generated speech can contain pronunciation or style variations. Use the free voice samples and trial before purchasing. This policy does not limit mandatory consumer rights.